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The GCP-GCX exam is a comprehensive test that covers a wide range of topics related to the Genesys Cloud CX platform. These topics include customer engagement, call routing, reporting and analytics, and more. The exam is designed to be challenging, but it is also fair and transparent. Candidates who pass the exam will have demonstrated a high level of expertise in the use of the Genesys Cloud CX platform.
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The Genesys Cloud CX platform is a cloud-based customer experience solution that provides businesses with a range of tools and features to enhance customer interactions. The GCP-GCX certification exam is designed to test the knowledge and skills required to effectively use and manage this platform. This includes understanding the key features and functionality of the platform, configuring and managing users and groups, and troubleshooting common issues. The certification program also covers advanced topics such as integration with other systems and optimizing the platform for specific business needs.
Genesys Cloud CX Certified Professional-Consolidated Exam Sample Questions (Q37-Q42):
NEW QUESTION # 37
Which role is automatically assigned to a new user?
- A. admin
- B. Communicate – User
- C. User
- D. employee
Answer: C
NEW QUESTION # 38
Which of the following statements is NOT true regarding Management Units?
- A. Agents that handle the same set of interactions should belong to the same management unit.
- B. A maximum of 100 agents can be added to a single Management Unit.
- C. Management Units partition agents and interactions into logical groups.
- D. They help you create, manage, and view schedules for a group.
Answer: B
NEW QUESTION # 39
What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?
- A. 80 calls must be answered every 20 seconds.
- B. 80% of agents must answer calls within 20 seconds.
- C. 80% of calls must be answered within 20 seconds.
- D. 20 chats and calls must be answered in 80 seconds.
Answer: C
NEW QUESTION # 40
Which feature enables a voice interaction to interrupt an email interaction?
- A. Scripts
- B. Utilization
- C. Emergency Routing
- D. ACD Skills
Answer: B
NEW QUESTION # 41
In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:
- A. Creating a number-plan to identify premium-rate numbers.
- B. Manually training users to prevent calling premium-rate numbers.
- C. Specifying the premium-rate numbers you would like to restrict access to, while subscribing to Genesys Cloud CX.
- D. Configuring trunks to identify premium-rate numbers.
Answer: D
NEW QUESTION # 42
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