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Genesys GCX-ARC (Genesys Cloud CX: Architect Certification) Exam is designed to validate the expertise of professionals in the field of Genesys Cloud CX architecture. GCX-ARC exam covers a range of topics, including Genesys Cloud CX architecture, configuration and deployment, integration with third-party applications, and troubleshooting techniques. Genesys Cloud CX: Architect Certification certification is ideal for professionals who are responsible for designing, implementing, and supporting Genesys Cloud CX solutions for their organizations.
The GCX-ARC certification exam is a vendor-neutral certification program that is recognized by the contact center industry. Genesys Cloud CX: Architect Certification certification program is designed to provide IT professionals with the knowledge and skills they need to become proficient in the latest cloud contact center technologies and best practices. Genesys Cloud CX: Architect Certification certification program is designed to help IT professionals gain a competitive edge in the contact center industry.
Genesys GCX-ARC exam prep, pass GCX-ARC exam
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Genesys Cloud CX: Architect Certification Sample Questions (Q36-Q41):
NEW QUESTION # 36
You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.
- A. Approximate Wait Time
- B. Hold Music
- C. Play Wait Time
- D. Play Estimated Wait Time
Answer: D
NEW QUESTION # 37
Arrange the listed schedule groups based on call flow priority.
1. Closed
2. Emergency
3. Open
4. Holiday
- A. 2,3,1,4
- B. 2,3,4,1
- C. 2,4,1,3
- D. 2,1,4,3
Answer: A
NEW QUESTION # 38
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)
- A. Skills
- B. Language
- C. Queue
- D. Roles
Answer: A,B
NEW QUESTION # 39
Changes in system prompts will take effect within a couple of minutes, whereas changes to user prompts may take up to an hour to take effect.
- A. False
- B. True
Answer: B
NEW QUESTION # 40
Which of the below features get disabled automatically when the Payment Card Industry Data Security Standard (PCI DSS) setting gets enabled? (Choose two.)
- A. QoS Capture
- B. Protocol Capture
- C. Media Capture
- D. IVR Capture
Answer: B,C
NEW QUESTION # 41
……
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