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NEW QUESTION 42
Which two capabilities of Lightning Knowledge ensure accurate content in Articles? Choose 2 answers
- A. Data Category to assign an article record type to a Reviewer.
- B. Knowledge Action to Publish an Article once the Article is approved.
- C. Approval Process that assigns an Article to a Reviewer Queue.
- D. Validation Rules for article record types to verify all fields during creation.
NEW QUESTION 43
Cloud Kicks (CK) has created hundreds of Knowledge articles about its products. The articles have been attached to dosed cases. A new product release will require changes to dozens of articles. After revising the articles, CK wants to see that a prior article version was associated with the closed cases.
What is the recommended method to meet the requirements?
- A. Select Flag as new version’ checkbox when publishing.
- B. Use the Clone option to create a new article.
- C. Enable Knowledge User for Service Agents.
- D. Use Smart Link to Article to select the prior version.
NEW QUESTION 44
Universal Containers has a policy that requires all email traffic to remain within its firewall. Currently, the company has 200 support agents handling email from five different time zones on its legacy system.
When implementing Salesforce, what solution should a consultant recommend for this scenario?
- A. Email-to-Case
- B. Web-to-Case
- C. On-Demand Email-to-Case
- D. Salesforce for Outlook
NEW QUESTION 45