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NEW QUESTION 48
Which three are characteristics of Visual Workflow? Choose 3 answers
- A. Elements can be used to pass data to legacy systems.
- B. Only one version of a flow can be activated at a time.
- C. Apex code must be used to update fields in the database.
- D. Apex code must be used to pass data to legacy systems.
- E. Elements can be used to update fields in the database.
Answer: A,B,C
NEW QUESTION 49
The support manager at universal containers has noticed an increase in average case age, which is negatively impacting customer satisfaction. To research the situation, the support manager wants to know the amount of time that cases have spent within each status during their lifecycle.
Which reporting solution should a consultant recommend?
- A. Create a report using the Case Lifecyle report type
- B. Create a report using the Case age report type
- C. Create a report using the Case snapshot report type
- D. Create a report using the Case historical trending report type
Answer: A
NEW QUESTION 50
Universal Containers is considering a Knowledge-Centered Support (KCS) implementation.
Which three benefits can be expected from KCS adoption? Choose 3 answers
- A. Reduced support channels
- B. Increased call routing accuracy
- C. Optimized use of resources
- D. Reduced issue resolution time
- E. Increased call deflection
Answer: A,C,D
NEW QUESTION 51
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